Frequently Asked Questions

Help! My vouchers haven’t arrived yet?

Oh dear! Your vouchers will have been sent to the email address you provided at checkout, if you haven’t received these then it’s likely to be one of a couple of things. Firstly please check your Junk or Spam folders as sometimes an overzealous web shield can stop our emails getting through. Or just log into your account, click previous orders and you’ll be able to view them online. If you still can’t access them, please get in touch with us.

How does it work?

Whilst going to the cinema is one of the UK’s favourite leisure activities, it can become very expensive! Put simply, we’re here to help you save money, by offering discounted cinema vouchers at hundreds of cinemas across the UK. You simply purchase vouchers from us at a discounted price, which can be exchanged for one cinema ticket at your chosen cinema; the easiest way to think about it is that you "pay" The Cinema Society to receive a "free entry" for the cinema.
Your vouchers are delivered to you instantly via email, and can be exchanged for tickets at your chosen cinema, either at the box office or online via their website (depending on the cinema).

Do I need to choose the film before buying vouchers?

Not at all - you buy the vouchers first, and then you can redeem these with your chosen cinema and select your movie. Plus they are valid for months, so you have plenty of time if you can’t decide what to watch!

Is the site secure?

We take security incredibly seriously, and all payments made through our site are encrypted. We use both Stripe and PayPal to process payments (both leading providers) and we don’t store any card details, so you can rest assured your details are secure with us.

What payment methods can I use?

We accept most major credit/debit cards, and payments are processed securely by Stripe; one of the world’s largest and most secure payment providers.

Can I buy for my friends and family who aren’t members?

Absolutely, you can purchase as many vouchers as you like (up to 10 per day). All you need to do is place your order as normal and then share the evouchers with family or friends.

The price on the site isn't the level of discount I was expecting?

As you can imagine, cinema ticket prices vary considerably all around the UK and Ireland. To try and keep things simple we’ve agreed standard pricing with the cinemas. That will mean the more expensive cinemas look like amazing value, while compared to cheap day ticket midweek it perhaps won’t look like a huge discount. Our pricing is designed to give the best mid-point so please bear that in mind, and it’s also based on cinemas “peak” prices, for example evenings and weekends, when going to the cinema is most popular.

My local cinema isn't included?

We’d love to get every cinema onboard, and we continue to attempt to develop trading relationships with cinemas across the UK. If we don’t have your preferred cinema yet, please get in touch with us and we’ll see what we can do! 

How long are the vouchers valid for?

Most of our vouchers tend to have at least 6 months validity on them, so you should plenty of time to use them! However the expiry date will always be clearly displayed upon purchase.

My vouchers has passed its validity date, can I swap it?

Any voucher that has expired during cinema closures (due to lockdown) will be extended.  We're working hard with the cinemas to confirm the new expiry dates which will hopefully be available during April.  Most cinemas will simply extend the dates automatically though some may require us to take back your vouchers and issue new ones.  We'll publish a full list of information as soon as it is available.  Vouchers that expired before cinema closures will not be extended.

My voucher code isn’t working?

Please refer to the instructions you received for exact details on how to redeem your code online or at the box office, as it’ll vary depending on cinema chain. It’s also worth noting whether there are any exclusions; most vouchers can’t be used on “event” screenings for example.

If it’s still not working, please contact us – we’ll get in touch with the cinema to identify the issue. 

I’ve bought the wrong voucher!

Doh! Sorry, but we can’t alter vouchers once the order has been completed.

Can I cancel my order and get a refund?

We’re afraid not; as it’s a digital product and immediately available to you, we’re unable to accept returns. Please remember our cinema vouchers have long validity dates, so if you’re no longer plan on going to the cinema in the short-term, you should still be able to use these at a later date.

How old is a child?

Every cinema will class the age of a child slightly differently, these are listed below and also made clear on the voucher page before purchase.

Cineworld: 14 years or under
Empire: 14 years or under
Merlin: 14 years or under
Movie House: 12 years or under
Movies@Cinemas: 14 years or under
ODEON: 12 years or under
Picturehouse: 14 years or under
Reel Cinemas: 12 years or under
Scott Cinemas: 14 years or under
Showcase: 14 years or under
The Light Cinemas: 17 years or under

Can I have my cinema vouchers delivered to another address?

You certainly can! On the checkout screen, you’ll be given the option to enter another email address for your vouchers to be sent to.

If you want to change your login details going forwards, you can do this by logging in and clicking on ‘My Account’ in the top right-hand corner.

How can I keep up to date on the latest film releases?

Go to ‘My Account’ and you’ll be given the option to opt-in to marketing. We’ll keep you updated on the latest film releases, alongside new products and special offers!

How do I roll out The Cinema Society to my organisation?

The Cinema Society is a benefit for closed user groups, and our benefits aren’t available to the general public. If you’re looking to offer The Cinema Society to your employees or members, please get in touch with us. We’d love to hear from you.

What's the Big Night In?

The Big Night In package contains everything you need to create a fun night in to remember. Inside every package you’ll find a pizza kit from Birtelli’s, allowing you to make your own hand-crafted artisan pizza using award winning British produce, alongside Joe & Seph’s Salted Caramel popcorn and a streaming eCode allowing you to rent a movie with CHILI. It’s the perfect experience to enjoy as a couple, or with family and friends.