Frequently Asked Questions

Oh dear! Your vouchers will have been sent to the email address you provided at checkout, if you haven’t received these then it’s likely to be one of a couple of things. Firstly please check your Junk or Spam folders as sometimes an overzealous web shield can stop our emails getting through. Or just log into your account, click previous orders and you’ll be able to view them online. If you still can’t access them, please get in touch with us.

Whilst going to the cinema is one of the UK’s favourite leisure activities, it can become very expensive! Put simply, we’re here to help you save money, by offering discounted cinema vouchers at hundreds of cinemas across the UK. You simply purchase vouchers from us at a discounted price, which can be exchanged for one cinema ticket at your chosen cinema; the easiest way to think about it is that you "pay" The Cinema Society to receive a "free entry" for the cinema.

Your vouchers are delivered to you instantly via email, and can be exchanged for tickets at your chosen cinema, either at the box office or online via their website (depending on the cinema).

Not at all - you buy the vouchers first, and then you can redeem these with your chosen cinema and select your movie. Plus they are valid for months, so you have plenty of time if you can’t decide what to watch!

We take security incredibly seriously, and all payments made through our site are encrypted. We use both Stripe and PayPal to process payments (both leading providers) and we don’t store any card details, so you can rest assured your details are secure with us.

We accept most major credit/debit cards, and payments are processed securely by Stripe; one of the world’s largest and most secure payment providers.

Absolutely, you can purchase as many vouchers as you like (up to 10 per day). All you need to do is place your order as normal and then share the evouchers with family or friends.

As you can imagine, cinema ticket prices vary considerably all around the UK and Ireland. To try and keep things simple we’ve agreed standard pricing with the cinemas. That will mean the more expensive cinemas look like amazing value, while compared to cheap day ticket midweek it perhaps won’t look like a huge discount. Our pricing is designed to give the best mid-point so please bear that in mind, and it’s also based on cinemas “peak” prices, for example evenings and weekends, when going to the cinema is most popular.

We’d love to get every cinema onboard, and we continue to attempt to develop trading relationships with cinemas across the UK. If we don’t have your preferred cinema yet, please get in touch with us and we’ll see what we can do!

Most of our vouchers tend to have at least 6 months validity on them, so you should plenty of time to use them! However the expiry date will always be clearly displayed upon purchase.

Any voucher that has expired during cinema closures (due to lockdown) will be extended. We're working hard with the cinemas to confirm the new expiry dates which will hopefully be available during April. Most cinemas will simply extend the dates automatically though some may require us to take back your vouchers and issue new ones. We'll publish a full list of information as soon as it is available. Vouchers that expired before cinema closures will not be extended.

Please refer to the instructions you received for exact details on how to redeem your code online or at the box office, as it’ll vary depending on cinema chain. It’s also worth noting whether there are any exclusions; most vouchers can’t be used on “event” screenings for example.

If it’s still not working, please contact us – we’ll get in touch with the cinema to identify the issue.

Doh! Sorry, but we can’t alter vouchers once the order has been completed.

We’re afraid not; as it’s a digital product and immediately available to you, we’re unable to accept returns. Please remember our cinema vouchers have long validity dates, so if you’re no longer plan on going to the cinema in the short-term, you should still be able to use these at a later date.

Every cinema will class the age of a child slightly differently, these are listed below and also made clear on the voucher page before purchase.

Cineworld: 14 years or under

Empire: 14 years or under

Merlin: 14 years or under

Movie House: 12 years or under

Movies@Cinemas: 14 years or under

ODEON: 12 years or under

Picturehouse: 14 years or under

Reel Cinemas: 12 years or under

Scott Cinemas: 14 years or under

Showcase: 14 years or under

The Light Cinemas: 17 years or under

You certainly can! On the checkout screen, you’ll be given the option to enter another email address for your vouchers to be sent to.

If you want to change your login details going forwards, you can do this by logging in and clicking on ‘My Account’ in the top right-hand corner.

Go to ‘My Account’ and you’ll be given the option to opt-in to marketing. We’ll keep you updated on the latest film releases, alongside new products and special offers!

The Cinema Society is a benefit for closed user groups, and our benefits aren’t available to the general public. If you’re looking to offer The Cinema Society to your employees or members, please get in touch with us. We’d love to hear from you.

The Big Night In package contains everything you need to create a fun night in to remember. Inside every package you’ll find a pizza kit from Birtelli’s, allowing you to make your own hand-crafted artisan pizza using award winning British produce, alongside Joe & Seph’s Salted Caramel popcorn and a streaming eCode allowing you to rent a movie with CHILI. It’s the perfect experience to enjoy as a couple, or with family and friends.